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Policies, Payments & Returns

Order Processing and Delivery Expectations

Once you place an order with Reel Deals Movie Posters using one of our acceptable payment methods, your posters will be sent out in a strong sturdy tube for rolled items and a padded envelope for flat or folded items (SEE BELOW). We ship via the United States Postal Service. For United States orders, we use First Class Mail. For International orders, we use First Class International mail.

Payment method accepted include credit card or PayPal. All items can be paid for at our check out  page on our web site. We try to ship within 24-48 hours of when your order is placed. In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items until the item is restocked. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment.

* Let us know if you have a deadline. We will try our best to meet your expectations and we will contact you to provide alternatives. Please include special instruction / deadline date in the comments section of the order form.


Packaging

Reel Deal Movie Posters is committed to meeting customer expectations by ensuring excellence in quality products and timely delivery. We take great care in packaging our products with sturdy materials to ensure that the poster arrives to you with virtually no wear due to shipping and handling.
Heavy Duty Shipping Tube

Padded EnvelopeRolled posters are put in a plastic sleeve, and then inserted into a heavy duty, premium strength shipping tube with padding at each end.

 

 

Flat material is enclosed in a polyurethane bag, sandwiched between two sturdy pieces of corrugated cardboard and shipped in a padded envelope.


 

Shipping:

Shipping Within The United States:

To try and keep shipping costs at a minimum, Reel Deals ships First Class Mail via the United States Postal Service. Shipping in the US is a flat $8.00 for 1-10 items ordered. Over 10 items adds an additional shipping price per item.

International Shipping:

For orders outside the US, the shipping charge is $20 for 1-10 items. For more than ten items, an additional charge per item over 10 is added.. Delivery times will vary depending on location but 7-14 days is generally the time frame for delivery.

International orders are subject to potential duties, custom charges and taxes levied by local governments. International customers are responsible for these charges.

Global Express is also available for International orders at a negotiated price.

Express Shipping:

Express shipping in the US is also available and rate are determined based on the weight of the package. For one poster, Express Shipping will generally cost around $45. Any orders that select Express Shipping will be sent the following morning from when the order is placed, barring no unforeseen circumstances. Your package will be guaranteed within 24-72 hours from when it is shipped. Of course, any questions regarding this shipping service or exact Express Shipping charges can be answered by calling us at (315) 760-7786 or emailing us at dave@reeldeals.com.


Returns

Reel Deals Movie Posters is committed to quality products and customer service. Sometimes, things can go wrong. In the event you would like to return a product, here are some general guidelines:

Return of item due to change of mind:

In the event you receive an item and for some reason you changed your mind and you no longer want it, we will give you a store credit in the same amount as the amount you spent. Here is how it works:

  1. Please notify us within 5 days of receipt of the item by email at: dave@reeldeals.com. In your email please inform us why you are not happy with the product.

  2. You must then mail the item(s) back to us. Please send all returns to:

    Reel Deals
    c/o Dave Smith
    4740 State Route 41A
    Skaneateles, NY 13152

    Please Note: Reel Deals it NOT responsible for the cost to send the items back to us. The cost is borne by the customer. We must receive any returned items in the same condition as it was sent to the customer. Should any damage occur to the poster while in the hands of the customer or during the return, we will deduct an applicable amount from your credit. Please package the item accordingly for a safe return. ALL RETURNS MUST BE RECEIVED WITHIN 14 DAYS FROM WHEN THE POSTER WAS ORIGINALLY SENT BY US.

  3. Notify us by email of the new product that you would like. There will be an additional shipping cost and that charge is borne by the customer.

Returns due to damaged items during shipping:

If you do receive a package that has been damaged during shipping, please notify us within 5 days of receiving the package.

  1. You must return the damaged item to us.

  2. Please mark on the package, "DAMAGED - RETURN TO SENDER." The Post Office should NOT charge you for this.

  3. Upon receipt of the damaged product, we will re-send an identical item. Reel Deals will bear the cost of reshipping the new item to you.

  4. Should we not have an identical item in stock, a store credit for the amount spent will be issued for any new product of your choice. The credit is good for 30 days from date of issuance.

  5. All damaged items should be returned within 7 days of your receipt.

Returns due to Reel Deal's mistake:

Should you receive the wrong item due to an error by the Reel Deals shipping department, here is our policy:

  1. Please notify us in writing within 48 hours of getting the wrong item.

  2. Please ship the item back to us in the same condition that you received it. Please package the item accordingly for safe return - i.e. - poster back in the protective sleeve and some kind of paper cushion at both ends of the tube. Please re-tape the end caps.

  3. Once we receive the returned item, we will reship the correct item to you. Reel Deals will reimburse the customer any fees it costs to reship the item back to us and we will pay for any new shipping costs to send the correct item to you.

**- Remember, we must be notified within 48 hours of the customer receiving the incorrect item. THANKS!

 

 

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